Why can't I withdraw?

You may be unable to withdraw for these primary reasons:

1. Outside Active Withdrawal Cycle

   Withdrawals are only available on active working days during your employer's preset pay cycle. You can check this by navigating to:
   Profile > My Profile > Refer to Withdrawal Cycle under Company Profile.

2. Account Suspension

   If your account is suspended, all functionality is disabled. Please contact your HR department to understand the reason and request reactivation.

If your situation does not match the reasons above, please raise a support ticket in the app by going to Profile > Help Center, then tapping Report Issue. Just choose a category, describe the problem, and our team will get back to you as soon as possible!