Why hasn't my balance increased today?

There are several reasons why your available balance may not have increased:

1. Outside Active Withdrawal Cycle
   Your balance only accrues during active working days within your employer's preset pay cycle. You can check this by navigating to:
   Profile > My Profile > Refer to Withdrawal Cycle under Company Profile.
2. Account Suspension
   If your account has been suspended, you will not accumulate balance. Please contact your HR department directly to understand the reason and request reactivation.

If your situation does not match the reasons above, please raise a support ticket in the app by going to Profile > Help Center, then tapping Report Issue. Just choose a category, describe the problem, and our team will get back to you as soon as possible!