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For select promotions, patients are not allowed to request a specific practitioner.

Healthcare packages purchased through Paywatch are generally valid for 6 months from the date of purchase. Appointments must be booked and completed within this period.

Yes, all packages and promotions require advance booking and are subject to availability.

After completing your session with IMU doctors, Open the Paywatch app, tap the "P" button, and switch to the MediPay tab. Scan the QR code at the hospital counter, enter the bill amount, and confir...

MediPay works at IMU Healthcare's partnered branches: the Chiropractic Centre, Medical Clinic, Oral Health Centre, and Chinese Medicine Centre. Each branch has its own dedicated QR code.

Yes. You can choose to spread your bill over 2 months at 0% interest.  The amount is automatically deducted from your future EWA balance each cycle.

The app will show an error if you try to pay more than your available balance, so you won't be able to complete a payment that exceeds it.

Yes. Even if regular withdrawals are paused during a blackout period, you can still use MediPay to pay medical bills — the amount is simply deducted at your next payment cycle.

If you're overcharged or a mistake is made, the hospital can issue a refund on their end. The amount will be credited back to your balance, and if it was an instalment plan, future deductions for t...

Only scan MediPay QR codes using the Paywatch app — the QR codes won't work with your regular phone camera or other banking/e-wallet apps.